You can choose the first element that launches your flow: "Message," "Filter," "Randomizer," and "API Request."įor example, using the "Filter" and "API Request" elements, you can check the subscriber's data and personalize your communication by starting your flow only for those users who have or do not have the requested data or branch your flow and send different messages. A well-designed bot will let users easily get a reply to their questions or place an order successfully by providing the necessary information.įormulate the bot’s tasks, divide its functions into sections, think of how you will connect the elements, and start creating your bot’s flow using our drag-and-drop builder. It’s important to think about the architecture and logic structure of your bot carefully.
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Learn more: How to Manage Chatbot Flow TriggersĪfter creating the trigger, click Create flow and start editing it. You can also restrict the callback for a specific period of time.
When the user clicks the button, the flow will launch. If the user enters a part of a keyword linked to your command, your bot will suggest prompts such as a button with the name of your trigger. For example, you can use the words “Order,” “Tickets,” “Price,” or “Delivery.” You can add keywords - triggers, that your bot will react to and launch your flow.Ĭlick “Create a new trigger.” Write your command using one or several words. Read also: How to Add a Product Card in a WhatsApp Chatbot. The flow starts when you receive an order from the product catalog if you have created it in the Facebook Commerce Manager.īy default, the "Action" element is added to this flow with the " Notify me" action and an automated reply to your subscriber. This a flow with one message element that will launch after a user unsubscribes using the /stop or /unsubscribe command. You can set up a cool-down interval for launching a flow that is between 1 minute and 24 hours - so your bot won’t launch a second time within the specified interval. Here you can add a message with information that a manager will contact them during business hours and reply to the user. The flow will launch in response to any user question that is outside your bot’s scenario, or by sending an image to a bot.
Here you can write a little about your bot and its features – how the bot can be useful, what information the bot can provide, how often the bot will send messages, and the content of those messages. Users can subscribe by following a link to your WhatsApp link.
after entering the /start command or via subscription widget. The flow starts after a user subscribes to your chatbot - i.e. Navigate to the “Bot Structure” tab and choose a trigger. And you can create your own new triggers to get more functionality.Ĭhoose your bot. By default, there are “Welcome message,” “Standard reply,” and “Unsubscribe from bot” flows.
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